Delivery Information

Delivery & Returns

Lonimax eStore Delivery Policy:

Lonimax only sell and deliver within Australia. Orders placed Monday to Friday before 3pm AEST will be shipped within 1-6 days, pending payment verification.

Items will be sent via Australia post or courier company.

Orders are subject to a $9.95 delivery fee to most destinations.

Orders over $80 are eligible for free postage.

In the event that you  miss your scheduled delivery, the courier should leave a notification card detailing when they will attempt to deliver again, or requesting an alternate delivery address. Signature on delivery is required, unless organised differently with the courier. Lonimax cannot be held responsible for late or failed deliveries outside of its control e.g. weather conditions.

Thank you for your business.

Lonimax eStore Returns Policy:

We do hope you are happy with your lonimax purchase, as we are in delivering it to you. We pride the care we take in packaging our products; However:

- In the case that, we accept that you have received a product from us that is different to the one you ordered.

- In the case of damaged goods upon delivery.

We offer (at our option) an immediate exchange, credit or full refund. Returns must be made within 7 working days from receipt of goods, with proof of damage. Returns must be unused, and in original packaging. We will refund the cost of return freight for the above reasons only.

If you are unhappy with your product, for any other fair reason, returns are accepted with a credit or full refund (at our option). They must be made within 7 working days from receipt of goods. Returns must be unused, and in original packaging. You must pay all costs of returning products to us.

Please contact us by email – sales@allnaturalaroma.com.au – should you need to exchange or return an item.